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Terms of Service & Abuse Clause
Please read this information carefully, as it applies to all Soundwave Music events.

We try to treat all clients with the utmost respect, and ask that our clients and their wedding party, family and guests do the same.

Sadly, sometimes, someone goes out of their way to be verbally or physically abusive to wedding professionals.

At no time and under no circumstances whatsoever shall we tolerate abusive, insulting, violent, destructive, menacing, or harassing behavior from the client, a guest, or any party acting on behalf of the client.

If such behavior does occur, we will attempt to inform the client and/or members to handle the situation.
However, if the abusive behavior does not stop, we will consider it a breach of contract, and remove ourselves from the premises immediately without providing any further services, and all remaining fees will be due immediately and on the spot, regardless of further contracted services not provided, and without any refund of monies paid.

To be clear, in the event that an abusive situation arises, be that from the direct contract holder, a bridesmaid, mother, intoxicated guest, etc., we reserve the right to "not put up with it" and leave the event, should the situation not be dealt with in an acceptable manor for all involved.

In the event that the service provider does leave a function due to harassment, abuse, or insulting behavior, any public postings of negative comments will be seen as slanderous, and may result in a suit against the client for defamation of character, and loss of potential future revenue for the service provider.

While we welcome and encourage client reviews based on service provided, derogatory comments and postings made based on this type of situation are usually very one sided, and are very rarely accurate.

In the case of a "deposit" or "pre paid balance" paid forth these are a non-refundable retainer (unless otherwise stated) this payment made is to hold your date and secure your booking.

If this contract is breached before the actual event date, your retainer fee or payment will not be returned, namely on the principle that the vendor has likely already turned away other clients seeking services, but also because of the time now spent on emails, phone calls and/or consultations with clients, and time spent on special music programming and preperation for the event.

In the case of the event date itself, if a vendor has provided services, or has traveled out to the event site, and left because an abusive or unreasonable situation arose, all remaining fees are immediately due, regardless of any remaining contracted services that are not performed.

In the case where pricing discounts have been given in good faith, and the provider is forced to leave because of an abusive situation, we reserve the right to demand full payment for the contracted services based on our current posted price listings.

Please be sure to read this information carefully, as there is nothing funny about someone's "drama" either costing you money or ruining your big day!
 

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